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NOW SHIPPING WORLDWIDE! • FREE SHIPPING ON ORDERS $125+ (CANADA & US)
NOW SHIPPING WORLDWIDE! • FREE SHIPPING ON ORDERS $125+ (CANADA & US)

SHIPPING

SHIPPING & TURNAROUND TIME

We offer free local pick up from our warehouse in Brampton, Ontario. You can select pick up at checkout. An email with the pick-up address will be sent to you, when the order is ready for pick-up.

If you need your order within 24-48 hours, please contact us and we'll try our best to help! A rush charge may apply.

Most items (apparel, mugs, bags, tumblers) are made from our warehouse as each order comes in. Our turnaround time fluctuates based on order volume, but our typical turnaround time is 3-5 business days (not including shipping). This does not include Saturday and Sunday. If you have a special event that you need your order quickly for, please reach out and check current turnaround times before placing your order. 

If you select flat rate shipping your order will be shipped by Canada Post. You can choose to upgrade to FedEx or Purolator at checkout if you prefer. US orders will ship via USPS (excluding order which contain food items - those will be shipped via UPS due to regulatory reasons). You will receive an email with tracking information once your order has left our facility.
We are not responsible for delays in delivery. Please keep in mind there is absolutely nothing we can do to get your package to you faster after we have left it in the hands of the courier company. Please use the tracking number provided to you before reaching out. The information provided with your tracking number is the same information we have.

CANADA:
Flat Rate Canada Post - 3-10 business days with tracking
FedEx or Purolator - 1 to 4 business days with tracking

USA:
USPS Flat Rate - 3-5 business days with tracking

We are not responsible for any customs & import taxes when shipping to countries outside of Canada.

Light and Shine is not responsible for:

Delays with postal service
International duties or customs charges
Items marked as delivered but not received

SHIPPING DISCLAIMERS

It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we can do so.

If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed and we will look into it with the courier.

All our shipments include tracking numbers. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.