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SHIPPING

SHIPPING & TURNAROUND TIME

We offer free local pick up from our warehouse in Brampton, Ontario. You can select pick up at checkout. Our pick up hours are Monday-Thursday 12-6pm; please keep this in mind if selecting the pick up option. An email with the pick-up address will be sent to you, when the order is ready for pick-up. 

If you need your order within 24-48 hours, please contact us and we'll try our best to help! A rush charge may apply.

Most items (apparel, mugs, bags, tumblers) are made from our warehouse as each order comes in. Our turnaround time fluctuates based on order volume, but our typical turnaround time is 3-5 business days (not including shipping). This does not include Saturday and Sunday. If you have a special event that you need your order quickly for, please reach out and check current turnaround times before placing your order. 

If you select flat rate shipping your order will be Canada Post. You can choose to upgrade your shipping at checkout to UPS or Purolator for faster delivery. PO Box addresses can only be shipped via Canada Post. You will receive an email with tracking information once your order has left our facility. 
The estimated delivery times are:
Canada Post: 3-12 business days
UPS/Purolator: 1-4 business days
USPS: 3-12 business days 
International: 2-4 weeks
We are not responsible for delays in delivery. Please keep in mind there is absolutely nothing we can do to get your package to you faster after we have left it in the hands of the courier company. Please use the tracking number provided to you before reaching out. The information provided with your tracking number is the same information we have.

We are not responsible for any customs & import taxes when shipping to countries outside of Canada.

Light and Shine is not responsible for:
- Delays with postal service
- International duties or customs charges
- Items marked as delivered but not received

SHIPPING DISCLAIMERS

It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we can do so.

If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed and we will look into it with the courier.

All our shipments include tracking numbers. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.