Are you still open?
Yes! We are still operational Monday-Friday and shipping orders out quickly.
Are there any delays with shipping?
Canada Post and USPS are currently experiencing delays due to higher than usual package volume and therefore packages being shipped to certain cities may take longer than the standard shipping times. If you have not received your package 3 weeks after you've ordered, please contact us and we will look into that immediately!
Can I send my order as a gift?
Yes, you can certainly send your order as a gift. To indicate that your order is a gift, please select "Is this a gift?" at checkout and you can leave your note there and we will include a free handwritten note. Simply ensure the shipping address is the recipient’s destination, and the e-mail and billing address matches your payment details. An invoice will be e-mailed to you separately with a package tracking number. No receipt will be included in the gift.
Can I place a custom order?
Yes, we do accept custom orders on an order-by-order basis. E-mail us at email@example.com and we will do our best to accommodate your request.
Can I ship to multiple addresses?
Yes, we do! You can add all of the items you want to purchase to your shopping cart and when you go to the cart page, select "Ship To Multiple Addresses" and then Checkout. At that point, you'll be able to enter the addresses that you want to ship to. After that, you'll be able to see the shipping cost for each shipment and complete your payment. Alternatively, you can complete the multiple orders on separate transactions.
How long does it take for my order to be shipped?
We typically aim to ship most orders within 2-3 days of you placing your order. If you need it faster, please leave a note at checkout or email us at firstname.lastname@example.org
How long does it take for me to receive my order?
In addition to the processing time, the following shipping times apply: Shipping Times Ontario, Canada: 1-3 business days Rest of Canada 3-10 business days USA: 3-5 business days
What if my item arrives damaged?
We take every precaution to ensure that your item(s) arrive in tact. However, if you happen to receive a damaged/defective item, please email email@example.com within 5 days of delivery. Please include a picture of the damage and your order number. We resend you a new one in all cases related to damages during shipment.
HELP! I put the wrong shipping address!
If you have placed an order and need to change the delivery address, please contact us ASAP. We will do our best to try to accommodate the change, but if your item has already been shipped, we will not be able to change it. Please double check your address when you place the order to avoid this issue.